Support & Diagnostics
Get technical assistance for Kadmium tools, Unreal Engine frameworks, and launcher clients.
1. How to Request Support
Bug Submissions: For repeatable bugs, please use our Bug Reporter Form.
Feature Ideas: Submit architectural proposals via our Feature Request Form.
Direct Assistance & Billing: For licensing discrepancies, crash files, or direct troubleshooting, email support@kadmium.dev.
2. Information to Include in Bug Reports
To help diagnose and resolve issues quickly, please provide:
Product & Version: E.g., Context Packer v1.0.0 (WinUI 3) or Aether Framework v1.2 (UE 5.4).
Environment: Operating system build, Visual Studio version, or graphics hardware specs.
Reproduction Steps: Step-by-step breakdown of actions taken leading up to the issue.
Log Files & Dumps: Attach relevant output logs from %LocalAppData%\KadmiumCache or Visual Studio Output window logs.
3. Quick Resolution Guide
Windows SmartScreen Alert: Independent developer builds show an "Unknown Publisher" prompt. Select More info -> Run anyway.
Missing License Deliverables: Check spam folders for emails from Gumroad (gumroad.com), or log in to your Gumroad Library to re-download assets.
Corrupted Cache: In Context Packer or Launcher clients, clearing the local cache folder resets configuration state safely.